Privacy, terms, conditions of sale.

/ 01 Business details

Who we are.

/ 02 Privacy policy

Privacy policy.

Jewell Tyres collects only the information you actively submit to us: through the buy or sell enquiry forms, through email, through phone conversation, or through documented commercial dealings.

We use that information for: responding to your enquiry, providing services you've engaged us for, contract administration, statutory record-keeping (the ATO requires us to keep certain trading records), and reasonable follow-up commercial communication.

We don't sell, rent, or share customer data with third parties. We don't run advertising tracking on our website. We don't pass commercial enquiry information to manufacturers or competitors.

Basic web analytics (anonymous page views, referrer, country-level location) are collected for the purpose of understanding which content is most used. No personal data is associated with the analytics view.

You can request access to, correction of, or deletion of personal data we hold about you at any time by emailing tyres@jewelltyres.com.au. We'll respond within 14 days.

Jewell Tyres operates under the Australian Privacy Principles (Privacy Act 1988).

/ 03 Terms of use (website)

Website terms.

This website is published as a general information resource and as the public face of Jewell Tyres' trading business. Content is accurate to the best of our knowledge at time of publication.

Information on this site is not advice. Anything evaluative here is the opinion of an independent trader, given in good faith, and it is not professional advice or a guarantee of suitability or fitness for use. Tyre selection for a specific application requires engineering review of the actual machine, operating conditions, and current manufacturer specifications. The site's content is reference and context; it is not a substitute for professional advice or qualified inspection.

You may link to, quote from, and share content from this site. Substantial republication of site content requires written permission.

All trademarks remain the property of their respective owners. Manufacturer names and pattern designations appear on this site for reference only.

/ 04 Conditions of sale

Conditions of sale.

These are the standing conditions under which Jewell Tyres trades. Specific transactions may carry additional terms in the quotation or purchase order. The Standard Terms themselves can only be varied or excluded in writing signed by an authorised director or employee of Jewell Tyres.

Pricing and quotation

• A quotation is open for acceptance for 7 days from its date unless we state otherwise in writing, and it is always subject to availability.
• Prices are exclusive of GST and sales taxes unless the quotation says otherwise, and may be adjusted for exchange rate movements, duties, levies and taxes up to the time of delivery.
• Prices are Ex Works the place of delivery named in the invoice unless the quotation states otherwise.
• You carry the cost, insurance and freight from the point the goods leave our possession or control. Where we quote a delivered price, that is stated on the quotation and covers freight to the nominated site only, not site-specific charges such as mine gate or port handling fees.

Payment terms

• Payment in full is due before delivery, by electronic funds transfer to our nominated account, unless you hold an approved credit account with us or we have agreed otherwise in writing. Credit account terms are set case by case in the approval given to that account.
• Title in the goods stays with us until the price is paid in full, with all adjustments. Until then we hold a security interest under the PPSA and you hold the goods as bailee.
• Risk passes to you on the date of the invoice or on dispatch from our possession or control, whichever happens first.
• Interest accrues on overdue invoices at our bank's corporate overdraft reference rate (quarterly charging cycle) plus 5%, and you indemnify us for the costs of recovering unpaid money.

Product condition and inspection

• New tyres carry the manufacturer's warranty. Goods are supplied in compliance with the manufacturer's specifications.
• Used tyres are sold with a documented condition assessment where one is available. Confirming the condition matches your requirements is your call.
• Where AS4457 applies to the handling, repair and maintenance of earthmover tyres and rims, meeting it on site is the operator's responsibility.
• Inspect the goods on delivery or collection. Damage or shortages must be notified to us before you accept them. Ensuring the goods ordered suit your purpose is your responsibility, and anything we say about suitability is trade opinion given in good faith, not professional advice and not a guarantee of fitness for use. Where we think a tyre is wrong for the job, we will say so before the sale.
• Photographs and illustrations we supply may not depict the specific goods sold.

Returns and warranty

• The manufacturer's warranty is the only warranty given on the goods. Claims are handled with the manufacturer, we assist with the process where asked, and on request we assign you the benefit of that warranty to the extent it can be assigned.
• Other than by agreement, we accept returned goods only where we are satisfied, acting reasonably, that they are defective, and after an inspection if we ask for one. Our obligation on defective goods is limited to supplying replacements, a credit, or a refund, at our discretion.
• There are no refunds for a change of mind or for ordering more than you needed. Returns need prior written agreement, and you carry the risk and cost of returning the goods.

Liability

• To the maximum extent permitted by law, our liability is limited as set out in the Standard Terms and Conditions of Sale, and in no case does it exceed the value of the transaction.
• Lost profits and consequential, indirect, incidental or special damages are excluded to the maximum extent permitted by law.
• Nothing in these terms limits a buyer's non-excludable rights under Australian Consumer Law.

This section is a plain-language summary and a guide only. The Standard Terms and Conditions of Sale and the Standard Terms and Conditions of Purchase, downloadable below, are the documents that actually apply. Where anything on this page differs from them, those documents prevail.

/ 05 Standard Terms documents

Standard Terms documents.

The formal Standard Terms documents that sit behind every Jewell Tyres transaction. Downloadable PDFs.

/ 06 Jurisdiction

Jurisdiction.

Contracts entered into with Jewell Tyres are governed by the laws of Victoria, Australia, and the parties submit irrevocably to the exclusive jurisdiction of the Victorian courts. Disputes go to good faith negotiation first. If that doesn't settle it, either party may refer the matter to mediation by a mediator we agree on, or failing agreement one appointed by the President of the Law Institute of Victoria. If mediation hasn't resolved the dispute within 21 days, it goes to arbitration: under the Commercial Arbitration Act 1984 (Vic) where both parties have their places of business in Australia, or under the International Arbitration Act 1974 (Cth) where the other party's place of business is outside Australia.